Last updated: 2 October 2026

1. Who this page is for

This page covers Restoreks Portal (customer app and web portal) and Restoreks POS (restaurant staff app) accounts. You can request deletion of your account and personal data without installing the app on your phone.

2. Restoreks Portal: how to delete your account

You can delete your customer account yourself in the app:

Sign in to the Restoreks Portal app.
Go to Profile > Account Security.
Enter your password in the "Delete Account" section, tap "Request Account Deletion" and confirm.
Your account is permanently deleted after 7 days. During this time you can cancel with the "Cancel Deletion Request" button on the same screen or with the link in the email we send you.
If you have an order that is not finished yet, deletion waits until the order is complete.

If you cannot reach the app, email kvkk@restoreks.com from the email address registered on the account with the subject "Account deletion request". We do not delete an account before verifying your identity; if the request comes from another address, we reply to the registered one.

3. Restoreks Portal: what happens to each kind of data

Data	What happens	Why and for how long
Name, email, phone, address and profile details	Anonymised; the password is deleted and the account is closed	Processed after 7 days. The email address becomes free for a new registration.
Your saved delivery addresses	Deleted	When the request is processed.
Name, phone, delivery address, location, order and allergy notes in your orders	Deleted	When the request is processed.
Order lines, items, amount and status	Kept without any identity	The restaurant must keep these records under tax and commercial law, generally for 5 to 10 years.
Reviews	Your name is removed; the review text, rating and the restaurant's reply stay	So that the restaurant's rating summary is not distorted.
Marketing consents, newsletter subscription, favourites	Consents are withdrawn; the subscription and favourites are removed	The history of when consent was given and withdrawn is kept as proof and does not identify you.
Browser notification subscriptions	Deleted	When the request is processed.
Support requests	The text you wrote and the staff note are deleted; the subject, status and order link stay	To keep service records consistent.
Internal notes restaurants kept about you	Deleted	When the request is processed.

4. Restoreks POS: how to delete your account

Your POS account is created by the restaurant (the business) you work for, but you start the deletion yourself in the app. Your business manager is informed of the request:

Sign in to the Restoreks POS app.
Go to the "Delete account and data" card at the bottom of the Settings screen.
Enter your password, tap "Delete my account" and confirm.
Your account is deleted after 7 days. Until then you can cancel with "Keep my account" on the same card.
If a shift is still open when the 7 days end, deletion runs once the shift is closed.

If you cannot reach the app, email kvkk@restoreks.com with the subject "Account deletion request"; include your full name, the email address registered on the account and the name of the business you work for. We do not delete an account before verifying your identity; requests sent by email are completed within 30 days at the latest.

5. Restoreks POS: what happens to each kind of data

Data	What happens	Why and for how long
Name, email, phone, identity details, profile photo	Deleted or made anonymous	7 days after the request; your name is replaced by a non-personal alias (for example "Personel P-7K3M9Q").
Password, sessions and quick-unlock PIN	Deleted	When the request is processed; sessions on all devices are closed.
Notification records (device token, notification inbox)	Deleted	When the request is processed.
Order, payment, cash and tip records	The record stays, its link to you is removed	The business must keep these documents under tax and commercial law, generally for 5 to 10 years. Your name in tip records is replaced by the alias; amounts do not change.
Shift (clock-in/out) and staff pay records	The record stays, its link to you is removed	The business keeps them under labour and tax law, generally for 5 to 10 years.

6. Time limits

Portal: deletion is processed 7 days after the request, and you can cancel in that time. If an order is open, the period is extended until the order ends.
POS: deletion is processed 7 days after the request, and you can cancel in that time. If a shift is open, the period is extended until it is closed. Requests sent by email are completed within 30 days at the latest.
Records we must keep: generally 5 to 10 years; after that they are deleted or fully anonymised.

7. Contact

For your deletion request or questions about this page, write to kvkk@restoreks.com. You can read why your data is processed in the Privacy Policy and the KVKK Notice.

Account and Data Deletion